Terms, Conditions, and Privacy Policy


Table of Content:

Terms of Service for Buyers

Terms of Service for Agents and Sellers

Privacy Policy


Terms of Service for Buyers

Please read carefully before using this website.

Welcome to Realtyhop.com and its apartment services for buyers, sellers and agents (the “Site”). The Site is owned by LM2 Research, Inc. (“RealtyHop”, “we,” “us,” or “our”). BY USING THE SITE, YOU AGREE TO THESE TERMS OF SERVICE. If you do not accept these Terms of Service, you are not authorized to use the Site.

If you disagree with any part of these terms and conditions, please do not use our website. The terms “LM2 Research”, “us”, or “we” refers to the owner of the website whose registered office is 32 West 40th St, New York, NY 10018. The term ‘you’ refers to the user or viewer of our website.

REALTYHOP DOES NOT, AND THE SERVICES ARE NOT INTENDED TO, PROVIDE FINANCIAL OR REAL ESTATE ADVICE. REALTYHOP IS NOT A FINANCIAL OR REAL ESTATE BROKER OR LENDER.

RealtyHop does not: (a) act as a real estate agent for you or any other user; (b) represent you or another user in the purchase, sale, leasing, or exchange of real property, including any negotiation thereof; or (c) lease or rent, offer to lease or rent, or negotiate the lease of real property or otherwise aid or assist in the lease of real property. RealtyHop assumes no responsibility for any result or consequence related directly or indirectly to any action or inaction that consumers take based on the Services or any other information available through or in connection with the Services.

PLEASE NOTE: WHERE PERMITTED BY APPLICABLE LAW, THIS AGREEMENT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION ​14​). PLEASE READ THESE TERMS CAREFULLY. BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU UNDERSTAND THIS AGREEMENT (INCLUDING THE DISPUTE RESOLUTION AND ARBITRATION PROVISIONS IN SECTION ​14​) AND AGREE TO ALL OF ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE SERVICES.

1. Our Agreement

You are subscribing to use the Site as a buyer. Your use of the Site is governed by these Terms of Service. By using the Site, you also agree to the Privacy Policy. Portions of the Site may have additional terms posted, which you must accept and observe in order to use those portions of the Site. These Terms of Service, along with the Privacy Policy and additional terms of the Site, make up the entire agreement between you and RealtyHop with respect to the Site, including all services offered through the Site, and supersedes prior agreements between you and RealtyHop.

2. Modifications

RealtyHop may modify these Terms of Service at any time by posting the modified Terms of Service on the Site or by notifying you by e-mail, at our option. All changes will be effective upon our posting or sending the e-mail and will only affect your use of the Site after the effective date of the change, unless we say otherwise in the notice. You are encouraged to regularly visit these Terms of Service on the Site. Your use of the Site after we provide notice of changes will be considered your agreement to those changes.

The Site is continually under development, and changes to it, including adding or deleting services and/or features, may be made at any time. RealtyHop will not be liable to you or to anyone else for any modifications to the Site. Your sole recourse for any modifications is to terminate your use of the Site.

3. Your Registration Information and Obligations

By registering as an user to the Site, you certify that: (a) you are at least 18 years of age; and (b) you have provided (and you will maintain and update) true, accurate, current and complete information about yourself as prompted by our registration form (such information being the “Registration Data”). If any information you provide is (or we suspect may be) untrue, inaccurate, not current or incomplete, RealtyHop has the right to immediately suspend or terminate your account and refuse further use by you of the Site.

You may only have one active user account on the Site at any given time. You may not transfer your account to anyone else without our prior written consent. You must choose a user name and password for access to and use of the Site. You are responsible for maintaining the confidentiality of your user name and password and for all activities that occur through use of your account or under your user name and/or password. You agree to promptly notify us of any unauthorized use of your user name, password or any other breach of security that you become aware of involving or relating to the Site and its services by emailing us at [email protected].

In order to maintain the security of your account, we recommend that you exit from your account at the end of each session, in particular when using a public or shared computer.

WE EXPLICITLY DISCLAIM LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.

4. Use of the Site

Subject to your full compliance with these Terms of Service, you may access and use the Site for your own personal purposes in buying an apartment. All rights not expressly granted hereby are reserved by RealtyHop and its suppliers and licensors. Except as expressly authorized by RealtyHop, you may not use the Site, or any part of it, for any commercial purposes.

You agree not to access the Site by any means other than through the browser interface or mobile application we provide. Any automated means of accessing the Site, including through use of scripts, robots or web crawlers, is prohibited.

A valid credit card is required to subscribe to our Service. After your first purchase, your credit card information will be saved by our payment service gateway partner, Stripe. This is to ensure full protection of your billing information, as RealtyHop does not store your complete billing information. You agree to these terms by making purchase.

Auto-Renewal. RealtyHop plans will automatically renew to preserve continuity of the services. Plans, including those that were discounted, will auto-renew at the regular price in effect on the date the user subscribed, unless RealtyHop notifies the user of a price change. If the user has not cancelled their plan or turned off the auto-renew function within the specified time after receiving notice of a price change, the user’s plan will auto-renew at the price indicated in the notice.

Cancellation. In order to cancel and not be charged for renewal, the user must cancel before their renewal date. If the user does not cancel, the plan will auto-renew as described in the “Auto-Renewal Policy” section. To cancel a plan, please contact RealtyHop at [email protected], or go into “my account” and select to cancel their plan.

For plans, we have a five-business-day full refund policy. There are no refunds after the five business days have passed. Please contact us by email to arrange a cancellation. Due to changes in our payment processor, it may take up to 5-10 business days to be issued a refund for transactions done on our website by credit card.

A free account option is available on RealtyHop, accessible to all users after completing a registration form. No credit card information is required, but users must fill in their Name, Phone Number, Email address, primary role in real estate, as well as their region of interest. The free account will let you browse for sale listings, and run deep owner searches with the first 15 results available.

5. Our Proprietary Rights

The Site contains proprietary and confidential information that is protected by applicable intellectual property and other laws. The content on the Site, including text, information, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (collectively, “Materials”) and the trademarks, service marks and logos on the Site (“Marks”), are, except as explicitly set forth on the Site, owned by or licensed to RealtyHop, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions.

6. Prohibited Activities

You agree that you will not, nor will you permit any third party to:

(a) sublicense, resell, transfer, or assign to a third party your account or use or allow anyone else to use your account on behalf of someone else;

(b) modify, copy or create derivative works of the Site or any Materials, or use the Site, or any part of it, in connection with a competitive product or service;

(c) attempt to access, download, decompile or reverse engineer the software and technology through which RealtyHop provides the Site;

(d) except with RealtyHop’s prior express permission, create Internet “links” to the Site or “frame” or “mirror” the Site (or any portion of it) on any other server or wireless or Internet-based device;

(e) attempt to gain unauthorized access to the Site or use any unauthorized means to modify or reroute the Site (or attempt to do so), including by robots, spiders or other automated device, process or means to access any portion of the Site, or to disable or circumvent any technological measure we use to control or limit access or to protect our rights;

(f) use the Site and its services in any manner which could damage, disable or overburden the Site or interfere with anyone else’s authorized use and enjoyment of the Site, or send or store material containing software viruses, worms, Trojan horses or other harmful code;

(g) use the Site for an illegal purpose or to induce or encourage illegal activities, or

(h) post any content, or engage in behavior or otherwise use the Site in a manner, that is harassing, infringing, libelous, invasive of another’s privacy, harmful, threatening, fraudulent, deceptive, obscene, or otherwise unlawful or tortious, or that would give rise to civil liability. You may not remove, deface or obscure any of our or our providers’, suppliers’ or licensors’ copyright, trademark and other proprietary notices on, in or associated with the Site.

7. Other Users and Third Parties

The Site is used by other buyers, sellers and by agents. The manner in which we may disclose information about you to other users and others is provided in the Privacy Policy. In addition, the Site also may link to third party sites not owned or controlled by RealtyHop. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or any content therein.

RealtyHop is in no way liable for the actions of any users of the Site, or for the contents of any third party web sites. The opinions expressed by users do not necessarily represent those of RealtyHop, nor is RealtyHop responsible in any way for the words or actions of such persons or entities.

8. Refusal and Termination of Services

RealtyHop reserves the right to refuse service, or to terminate service, to any user at any time and for any reason, including but not limited to for any violation of these Terms of Service.

You may terminate your use of the Site and its services at any time.

You are responsible for paying all amounts owed to RealtyHop regardless of termination of your use of the Site. Upon any termination, we will be under no obligation to provide a monetary refund to you, even if any money is available in your wallet or account on the Site. Upon any termination of your account, we reserve the right to terminate your access to and use of the services.

9. Disclaimer of Warranties

THE SITE, INCLUDING ALL SERVICES, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT THAT (A) THE SITE WILL BE ERROR-FREE, UNINTERRUPTED OR SECURE, (B) DEFECTS WILL BE CORRECTED, (C) YOUR USE OF THE SITE WILL MEET YOUR REQUIREMENTS, OR (D) ANY CONTENT OR INFORMATION ON THE SITE IS CORRECT, RELIABLE, CURRENT OR COMPLETE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, YOU OBTAINED THROUGH OR FROM THE SITE OR FROM ANY AGENT OF REALTYHOP CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

REALTYHOP DOES NOT HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF THE PERSONS SUBSCRIBING TO ITS SERVICES, NOR DOES IT HAVE ANY OBLIGATION TO MONITOR THE USE OF ITS SERVICES BY OTHER USERS OF THE COMMUNITY; THEREFORE, REALTYHOP DISCLAIMS ALL LIABILITY FOR IDENTITY THEFT OR ANY OTHER MISUSE OF YOUR IDENTITY OR INFORMATION BY OTHERS.

10. Limitations of Liability

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE AND ALL OF ITS SERVICES IS AT YOUR OWN RISK. As part of this assumption of risk, you acknowledge and agree that you are solely responsible for evaluating the legitimacy, accuracy and quality of seller’s or agent’s contact and/or listing information.

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL REALTYHOP OR ANY OF ITS LICENSORS, SUPPLIERS, AGENTS OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In any event, if the above limitations and exclusions are not enforceable or do not apply, RealtyHop’s aggregate liability otherwise in connection with the Site and its services shall not exceed the amounts, if any, actually paid by you to RealtyHop for the Site and its services in the 12-month period prior to the event giving rise to such liability.

11. Exclusions and Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE EXCLUSIONS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF SERVICE WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

12. Indemnification

You agree to indemnify and hold RealtyHop, its employees, suppliers, licensors and agents (and its and their successors, officers, directors and employees) harmless from and against any and all claims, demands, costs, liabilities, judgments, losses, expenses and damages (including attorneys’ fees) in connection with your use of the Site, including any of its services.

13. Digital Millenium Copyright Act Compliance

In accordance with the provisions of the Digital Millennium Copyright Act (DMCA) applicable to Internet service providers (17 U.S.C. § 512), RealtyHop has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, account holders who are deemed to be repeat infringers. If you believe that your work has been copied and has been posted to this Site in a way that constitutes copyright infringement, please provide RealtyHop’s copyright agent the following written information:

– An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

– A description of the copyrighted work that you claim has been infringed upon;

– A description of where the material that you claim is infringing is located on the Site;

– Your address, telephone number, and e-mail address;

– A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

– A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Before sending a notice to RealtyHop, you should confirm that you are the copyright owner or have rights to the copyright, which the DMCA requires. Contact information for RealtyHop Copyright Agent for notice of claims of copyright infringement is provided below.

DMCA Agent: RealtyHop Compliance Department

Address: 335 Madison Avenue, 4th Floor (GCT), New York, NY 10017
Email address: [email protected].

14. Governing Law; Dispute Resolution

These Terms of Service will be governed in accordance with the laws of the state of New York, without regard to its principles of conflict of laws. You agree that the terms of the Uniform Computer Information Transactions Act, to the extent applicable to the Site and your access and use thereof, if at all, does not apply to these Terms of Service.

Any dispute relating to the Site or these Terms of Service will be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Any arbitration shall be conducted in New York City. Judgment on the award rendered may be entered in any court having jurisdiction thereof.

Further, except as noted below, to the fullest extent permitted by law, you and RealtyHop agree that no class, collective, aggregate, or representative actions can be asserted in arbitration, litigation, or otherwise (“Class Action Waiver”). All claims must be brought solely in your or RealtyHop’s individual capacity, and not as a plaintiff or class member in any purported class, representative, aggregated, or collective proceeding. 

SUBJECT TO THE ABOVE THE PARTIES HEREBY WAIVE ANY RIGHTS THEY MAY HAVE TO TRIAL BY JURY IN REGARD TO CLAIMS COVERED BY THIS AGREEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PARTIES FURTHER WAIVE ANY RIGHTS THEY MAY HAVE TO PURSUE OR PARTICIPATE IN A CLASS, COLLECTIVE, AGGREGATE, OR REPRESENTATIVE ACTION PERTAINING TO ANY SUCH CLAIMS BETWEEN THEM. 

If the Class Action Waiver, or any other provision of this section requiring that claims be brought only on an individual basis and not on a class, collective, or representative basis, is determined to be invalid or unenforceable with respect to any particular claim, then that claim shall not proceed in arbitration but rather will be resolved in a court of competent jurisdiction. If that happens, however, the arbitration provisions in this section will still be fully enforceable as to all other claims, which must be resolved in arbitration on an individual basis. Any arbitrable claims will be resolved before non-arbitrable claims, which the parties will jointly request to be stayed pending the conclusion of arbitration. 

Nothing in this section precludes any party from filing or participating in administrative proceedings before state, provincial/territorial, or federal agencies to address alleged violations of law enforced by those agencies. Further, to the extent a party would have to file a timely administrative charge or complaint as a prerequisite to filing a claim in court, the party must do the same before submitting a claim to arbitration under these Terms of Service. Upon receipt of a right-to-sue letter or similar administrative determination, however, the claim can only be resolved in individual arbitration pursuant to the terms of these Terms of Service. 

This section also does not prevent any party from applying to a court of competent jurisdiction for any interim or provisional relief available under the law that is necessary to protect the rights of that party, pending the establishment of the arbitral tribunal. This section further does not prevent any party from filing any claim that otherwise qualifies in small claims court on an individual basis.

15. Electronic Communications

You agree that we may communicate electronically and that such communications, as well as notices, disclosures, agreements and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by us. Notices and communications to RealtyHop must be sent to the applicable address given in these Terms of Service or to [email protected].

16. Jurisdictional Issues

This Site is controlled and operated by RealtyHop by its (and, as applicable, its suppliers’ and licensors’) offices in the United States. RealtyHop makes no representation that materials or content on or available through the Site are appropriate or available for use in all locations worldwide. You are solely responsible for compliance with local laws, if and to the extent local laws are applicable. Access to the Site and its services from jurisdictions where the contents of the Site and its services are illegal or penalized is prohibited.

17. Feedback

If you provide to us in any way any suggestions or comments regarding the Site, you agree that we (and our providers, suppliers and licensors) may use, share, commercialize and exploit any and all such feedback without obligation or liability to you or any third party, in perpetuity. You agree not to submit any feedback that is subject to any third party rights.

18. No Third-Party Beneficiaries or Rights

These Terms of Service do not create any private right of action on the part of any third party or any reasonable expectation that the Site or Services will not contain any content that is prohibited by these Terms of Service.

19. Special Admonition for Services Relating to Financial Matters

If you intend to create or join any service, receive or request any news, messages, alerts or other information from the Service concerning investments or real estate transactions, please read the above Sections 5, 6 and 10 again. In addition, for this type of information particularly, the phrase “Let the investor beware” is apt. The Service is provided for informational purposes only, and no Content included in the Service is intended for investing or real estate transaction purposes. RealtyHop and its licensors shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the Service, and shall not be responsible or liable for any investment or real estate transaction decisions based on such information.

20. Equal Housing Opportunity.
RealtyHop is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the areas we serve, and to compliance with all applicable human rights legislation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, sexual orientation, gender identity or expression, handicap, familial status, national origin, or other legally protected group.

21. Miscellaneous

If any portion of these Terms of Service is unenforceable, such portion is severable and will not affect the enforceability of the remainder of these Terms of Service. Failure to exercise or enforce any right or term of these Terms of Service is not a waiver. No waiver of any right under these Terms of Service is effective unless and to the extent in writing signed by an authorized representative of RealtyHop.

A printed version of these Terms of Service and of any notice given in electronic form shall be admissible in any proceedings, to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms of Service or your access to and use of the Site must be filed within one (1) year after such claim or cause of action arose or be forever barred.

These Terms of Service are personal to you and you may not assign these Terms of Service, or your rights or obligations hereunder, to any third party, without our consent. Any attempted assignment without such consent is void. Any provision of these Terms of Service (including all other incorporated terms) that is intended by its terms to survive termination will survive.


Terms of Service for Agents and Sellers

Please read carefully before using this website.

Welcome to Realtyhop.com and its apartment services for buyers, sellers, and agents (the “Site”). The Site is owned by LM2 Research, Inc. (“RealtyHop”, “we,” “us,” or “our”). BY USING THE SITE, YOU AGREE TO THESE TERMS OF SERVICE. If you are using the Site on behalf of any entity, you represent that you have authority to bind the entity to these Terms of Service, and the words “you” and “your” refer to such entity as well. If you do not have such authority or you otherwise do not accept these Terms of Service, you are not authorized to use the Site.

REALTYHOP DOES NOT, AND THE SERVICES ARE NOT INTENDED TO, PROVIDE FINANCIAL OR REAL ESTATE ADVICE. REALTYHOP IS NOT A FINANCIAL OR REAL ESTATE BROKER OR LENDER.

RealtyHop does not: (a) act as a real estate agent for you or any other user; (b) represent you or another user in the purchase, sale, leasing, or exchange of real property, including any negotiation thereof; or (c) lease or rent, offer to lease or rent, or negotiate the lease of real property or otherwise aid or assist in the lease of real property. RealtyHop assumes no responsibility for any result or consequence related directly or indirectly to any action or inaction that consumers take based on the Services or any other information available through or in connection with the Services.

PLEASE NOTE: WHERE PERMITTED BY APPLICABLE LAW, THIS AGREEMENT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION ​15​). PLEASE READ THESE TERMS CAREFULLY. BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU UNDERSTAND THIS AGREEMENT (INCLUDING THE DISPUTE RESOLUTION AND ARBITRATION PROVISIONS IN SECTION ​15​) AND AGREE TO ALL OF ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE SERVICES.

1. Our Agreement

You are subscribing to use the Site as a seller or agent. Your use of the Site is governed by these Terms of Service. By using the Site, you also agree to the Privacy Policy. Portions of the Site may have additional terms posted, which you must observe in order to use those portions of the Site. These Terms of Service, along with the Privacy Policy and additional terms of the Site, make up the entire agreement between you and RealtyHop with respect to the Site, including all services offered through the Site, and this agreement supersedes prior agreements between you and RealtyHop.

2. Modifications

RealtyHop may modify these Terms of Service at any time by posting the modified Terms of Service on the Site or by notifying you by e-mail, at our option. All changes will be effective upon our posting or sending the e-mail and will only affect your use of the Site after the effective date of the change, unless we say otherwise in the notice. You are encouraged to regularly visit these Terms of Service on the Site. Your use of the Site after we provide notice of changes will be considered your agreement to those changes.

The Site is continually under development, and changes to it, including adding or deleting services and/or features, may be made at any time. RealtyHop will not be liable to you or to anyone else for any modifications to the Site. Your sole recourse for any modifications is to terminate your use of the Site as provided below.

3. Your Registration Information and Obligations

By registering as an agent on the Site, you certify that: (a) you are at least 18 years of age; and (b) you have provided (and you will maintain and update) true, accurate, current and complete information about yourself as prompted by our registration form. If any information you provide is (or we suspect may be) untrue, inaccurate, not current or incomplete, RealtyHop has the right to immediately suspend or terminate your account and refuse further use by you of the Site.

You may only have one active account on the Site at any given time. You may not transfer your account to anyone else without our prior written consent. You must choose a user name and password for access to and use of the Site. You are responsible for maintaining the confidentiality of your user name and password and for all activities that occur through use of your account or under your user name and/or password. You agree to promptly notify us of any unauthorized use of your user name, password or any other breach of security that you become aware of involving or relating to the Site and its services by emailing us at [email protected]. In order to maintain the security of your account, we recommend that you exit from your account at the end of each session, in particular when using a public or shared computer.

WE EXPLICITLY DISCLAIM LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.

4. Use of the Site

Subject to your full compliance with these Terms of Service, you may access and use the Site for your own personal purposes in selling an apartment. All rights not expressly granted are reserved by RealtyHop and its suppliers and licensors. Except as expressly authorized by RealtyHop, you may not use the Site, or any part of it, for any commercial purposes or for the benefit of any third party.

You agree not to access the Site by any means other than through the browser interface or mobile application we provide – any automated means of accessing the Site, including through use of scripts, robots or web crawlers, is prohibited.

A valid credit card is required to subscribe to our Service. After your first purchase, your credit card information will be saved by our payment service gateway partner, Stripe. This is to ensure full protection of your billing information, as RealtyHop does not store your complete billing information. You agree to these terms by making purchase.

Auto-Renewal. RealtyHop plans will automatically renew to preserve continuity of the services. Plans, including those that were discounted, will auto-renew at the regular price in effect on the date the user subscribed, unless RealtyHop notifies the user of a price change. If the user has not cancelled their plan or turned off the auto-renew function within the specified time after receiving notice of a price change, the user’s plan will auto-renew at the price indicated in the notice.

Cancellation. In order to cancel and not be charged for renewal, the user must cancel before their renewal date. If the user does not cancel, the plan will auto-renew as described in the “Auto-Renewal Policy” section. To cancel a plan, please contact RealtyHop at [email protected], or go into “my account” and select to cancel their plan.

For plans, we have a five-business-day full refund policy. There are no refunds after the five business days have passed. Please contact us by email to arrange a cancellation. Due to changes in our payment processor, it may take up to 5-10 business days to be issued a refund for transactions done on our website by credit card.

A free account option is available on RealtyHop, accessible to all users after completing a registration form. No credit card information is required, but users must fill in their Name, Phone Number, Email address, primary role in real estate, as well as their region of interest. The free account will let you browse for sale listings, and run deep owner searches with the first 15 results available.

5. Our Proprietary Rights

The Site contains proprietary and confidential information that is available only to registered users and is protected by applicable intellectual property and other laws. The content on the Site, including text, information, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (collectively, “Materials”) and the trademarks, service marks and logos on the Site (“Marks”), are owned by or licensed to RealtyHop, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions.

6. Prohibited Activities

You agree that you will not, nor will you permit any third party to:

(a) sublicense, resell, transfer, or assign to a third party your account or use or allow anyone else to use your account on behalf of someone else;

(b) modify, copy or create derivative works of the Site or any Materials, or use the Site, or any part of it, in connection with a competitive product or service;

(c) attempt to access, download, decompile or reverse engineer the software and technology through which RealtyHop provides the Site;

(d) except with RealtyHop’s prior express permission, create Internet “links” to the Site or “frame” or “mirror” the Site (or any portion of it) on any other server or wireless or Internet-based device;

(e) attempt to gain unauthorized access to the Site or use any unauthorized means to modify or reroute the Site (or attempt to do so), including by robots, spiders or other automated device, process or means to access any portion of the Site, or to disable or circumvent any technological measure we use to control or limit access or to protect our rights;

(f) use the Site in any manner which could damage, disable or overburden the Site or interfere with anyone else’s authorized use and enjoyment of the Site, or send or store material containing software viruses, worms, Trojan horses or other harmful code;

(g) use the Site for an illegal purpose or to induce or encourage illegal activities, or

(h) post any content, or to engage in behavior or otherwise use the Site in a manner, that is harassing, infringing, libelous, invasive of another’s privacy, harmful, threatening, fraudulent, deceptive, obscene, or otherwise unlawful or tortious, or that would give rise to civil liability. You may not remove, deface or obscure any of our or our providers’, suppliers’ or licensors’ copyright, trademark and other proprietary notices on, in or associated with the Site.

(i) post any content that violates any US federal, state or local law relating to fair housing, which prohibit discrimination against any person because of race, color, religion, gender, handicap, familial status, or national origin.

7. Your Listings

As between you and us, all information and other content regarding apartment listings that you upload to the Site (collectively, “Your Listings”) will remain your intellectual property.

You agree that by submitting Your Listings to the Site you grant to RealtyHop and its providers and agents a royalty-free, worldwide, full paid-up, irrevocable, non-exclusive right and license to store, use, reproduce, modify and distribute, in accordance with these Terms of Service, Your Listings as part of the operation of the Site, including but not limited to technical maintenance, software development, debugging, and backup purposes. You acknowledge and agree that we may use third party technical service providers, such as hosting providers and storage or server operators, third party payment processors, web hosting services providers and web analytics (“Service Providers”), who may have access to Your Listings for purposes of providing services to RealtyHop.

All of Your Listings must be apartments that are currently open, and all information you provide regarding Your Listings must be accurate. You are responsible for promptly updating information regarding Your Listings, including removing from the Site listings that are no longer available. Any breach of these obligations will entitle RealtyHop to immediately suspend or terminate your account on the Site and to remove your credits without refund.

You represent that you have the right to provide, and allow use pursuant to these Terms of Service, all of Your Listings to the Site without violation of any third party rights, these Terms of Service or any laws or regulations. You acknowledge that RealtyHop does not pre-screen Your Listings, but that RealtyHop and its designees have the right (but not the obligation) to refuse or remove any of Your Listings from the Site that violates these Terms of Service, as determined by RealtyHop in its discretion. RealtyHop is not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any of Your Listings.

You understand that the technical processing and transmission of the Site, including Your Listings, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

8. Other Users and Third Parties

The Site is used by other buyers, sellers and by agents. In addition, the Site may link to third party sites not owned or controlled by RealtyHop. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or any content therein.

RealtyHop is in no way liable for the actions of any other user of the Site, or for the contents of any third party web sites. The opinions expressed by other users do not necessarily represent those of RealtyHop, nor is RealtyHop responsible in any way for the words or actions of such persons or entities. You are solely responsible for determining whether to extend any contact to a buyer and for any and all interactions and transactions with such buyer. Further, RealtyHop is not responsible for collection from or payment by buyer of any commissions or other amounts owed to you based on use of the Site.

9. Refusal and Termination of Services

RealtyHop reserves the right to refuse service, or to terminate service, to any user at any time and for any reason, including but not limited to for any violation of these Terms of Service.

You may terminate your use of the Site and its services at any time.

You are responsible for paying all amounts owed to RealtyHop regardless of termination of your use of the Site. Upon any termination, we will be under no obligation to provide a monetary refund to you, even if any money is available in your wallet or account on the Site. Upon any termination of your account, we reserve the right to permanently delete all of Your Listings and to terminate your access to and use of the services.

10. Disclaimer of Warranties

THE SITE, INCLUDING ALL SERVICES, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT THAT (A) THE SITE WILL BE ERROR-FREE, UNINTERRUPTED OR SECURE, (B) DEFECTS WILL BE CORRECTED, (C) YOUR USE OF THE SITE WILL MEET YOUR REQUIREMENTS, OR (D) ANY CONTENT OR INFORMATION ON THE SITE IS CORRECT, RELIABLE, CURRENT OR COMPLETE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, YOU OBTAINED THROUGH OR FROM THE SITE OR FROM ANY AGENT OF REALTYHOP CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

REALTYHOP DOES NOT HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF THE PERSONS SUBSCRIBING TO ITS SERVICES, NOR DOES IT HAVE ANY OBLIGATION TO MONITOR THE USE OF ITS SERVICES BY OTHER USERS OF THE COMMUNITY; THEREFORE, REALTYHOP DISCLAIMS ALL LIABILITY FOR IDENTITY THEFT OR ANY OTHER MISUSE OF YOUR IDENTITY OR INFORMATION BY OTHERS.

11. Limitations of Liability

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE AND ALL OF ITS SERVICES IS AT YOUR OWN RISK.

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL REALTYHOP OR ANY OF ITS LICENSORS, SUPPLIERS, AGENTS OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In any event, if the above limitations and exclusions are not enforceable or do not apply, RealtyHop’s aggregate liability otherwise in connection with the Site and its services shall not exceed the amounts, if any, actually paid by you to RealtyHop for the Site and its services in the 12-month period prior to the event giving rise to such liability.

12. Exclusions and Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE EXCLUSIONS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF SERVICE WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

13. Indemnification

You agree to indemnify and hold RealtyHop, its employees, suppliers, licensors and agents (and its and their successors, officers, directors and employees) harmless from and against any and all claims, demands, costs, liabilities, judgments, losses, expenses and damages (including attorneys’ fees) in connection with your use of the Site, including any of its services.

14. Digital Millennium Copyright Act Compliance

In accordance with the provisions of the Digital Millennium Copyright Act (DMCA) applicable to Internet service providers (17 U.S.C. § 512), RealtyHop has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, account holders who are deemed to be repeat infringers. If you believe that your work has been copied and has been posted to this Site in a way that constitutes copyright infringement, please provide RealtyHop’s copyright agent the following written information:

– An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

– A description of the copyrighted work that you claim has been infringed upon;

– A description of where the material that you claim is infringing is located on the Site;

– Your address, telephone number, and e-mail address;

– Your statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

– Your statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Before sending a notice to RealtyHop, you should confirm that you are the copyright owner or have rights to the copyright, which the DMCA requires. Contact information for RealtyHop Copyright Agent for notice of claims of copyright infringement is provided below.

DMCA Agent: RealtyHop Compliance Department
Address: 335 Madison Avenue, 4th Floor (GCT), New York, NY 10017
Email address: [email protected].

15. Governing Law; Dispute Resolution

These Terms of Service will be governed in accordance with the laws of the state of New York, without regard to its principles of conflict of laws. You agree that the terms of the Uniform Computer Information Transactions Act, to the extent applicable to the Site and your access and use thereof, if at all, does not apply to these Terms of Service.

Any dispute relating to the Site or these Terms of Service will be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Any arbitration shall be conducted in New York City. Judgment on the award rendered may be entered in any court having jurisdiction thereof.

Further, except as noted below, to the fullest extent permitted by law, you and RealtyHop agree that no class, collective, aggregate, or representative actions can be asserted in arbitration, litigation, or otherwise (“Class Action Waiver”). All claims must be brought solely in your or RealtyHop’s individual capacity, and not as a plaintiff or class member in any purported class, representative, aggregated, or collective proceeding.

SUBJECT TO THE ABOVE THE PARTIES HEREBY WAIVE ANY RIGHTS THEY MAY HAVE TO TRIAL BY JURY IN REGARD TO CLAIMS COVERED BY THIS AGREEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PARTIES FURTHER WAIVE ANY RIGHTS THEY MAY HAVE TO PURSUE OR PARTICIPATE IN A CLASS, COLLECTIVE, AGGREGATE, OR REPRESENTATIVE ACTION PERTAINING TO ANY SUCH CLAIMS BETWEEN THEM.

If the Class Action Waiver, or any other provision of this section requiring that claims be brought only on an individual basis and not on a class, collective, or representative basis, is determined to be invalid or unenforceable with respect to any particular claim, then that claim shall not proceed in arbitration but rather will be resolved in a court of competent jurisdiction. If that happens, however, the arbitration provisions in this section will still be fully enforceable as to all other claims, which must be resolved in arbitration on an individual basis. Any arbitrable claims will be resolved before non-arbitrable claims, which the parties will jointly request to be stayed pending the conclusion of arbitration.

Nothing in this section precludes any party from filing or participating in administrative proceedings before state, provincial/territorial, or federal agencies to address alleged violations of law enforced by those agencies. Further, to the extent a party would have to file a timely administrative charge or complaint as a prerequisite to filing a claim in court, the party must do the same before submitting a claim to arbitration under these Terms of Service. Upon receipt of a right-to-sue letter or similar administrative determination, however, the claim can only be resolved in individual arbitration pursuant to the terms of these Terms of Service.

This section also does not prevent any party from applying to a court of competent jurisdiction for any interim or provisional relief available under the law that is necessary to protect the rights of that party, pending the establishment of the arbitral tribunal. This section further does not prevent any party from filing any claim that otherwise qualifies in small claims court on an individual basis.

16. Electronic Communications

You agree that we may communicate electronically and that such communications, as well as notices, disclosures, agreements and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by us. Notices and communications to RealtyHop must be sent to the applicable address given in these Terms of Service or to [email protected].

17. Jurisdictional Issues

This Site is controlled and operated by RealtyHop by its (and, as applicable, its suppliers’ and licensors’) offices in the United States. RealtyHop makes no representation that materials or content on or available through the Site are appropriate or available for use in all locations worldwide. You are solely responsible for compliance with local laws, if and to the extent local laws are applicable. Access to the Site and its services from jurisdictions where the contents of the Site and its services are illegal or penalized is prohibited.

18. No Third-Party Beneficiaries or Rights

These Terms of Service do not create any private right of action on the part of any third party or any reasonable expectation that the Site or Services will not contain any content that is prohibited by these Terms of Service.

19. Feedback

If you provide to us in any way any suggestions or comments regarding the Site, you agree that we (and our providers, suppliers and licensors) may use, share, commercialize and exploit any and all such feedback without obligation or liability to you or any third party, in perpetuity. You agree not to submit any feedback that is subject to any third party rights.

20. Special Admonition for Services Relating to Financial Matters

If you intend to create or join any service, receive or request any news, messages, alerts or other information from the Service concerning investments or real estate transactions, please read the above Sections 5, 6 and 10 again. In addition, for this type of information particularly, the phrase “Let the investor beware” is apt. The Service is provided for informational purposes only, and no Content included in the Service is intended for investing or real estate transaction purposes. RealtyHop and its licensors shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the Service, and shall not be responsible or liable for any investment or real estate transaction decisions based on such information.

21. Equal Housing Opportunity.
RealtyHop is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the areas we serve, and to compliance with all applicable human rights legislation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, sexual orientation, gender identity or expression, handicap, familial status, national origin, or other legally protected group.

22. Miscellaneous

If any portion of these Terms of Service is unenforceable, such portion is severable and will not affect the enforceability of the remainder of these Terms of Service. Failure to exercise or enforce any right or term of these Terms of Service is not a waiver. No waiver of any right under these Terms of Service is effective unless and to the extent in writing signed by an authorized representative of RealtyHop.

A printed version of these Terms of Service and of any notice given in electronic form shall be admissible in any proceedings, to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms of Service or your access to and use of the Site must be filed within one (1) year after such claim or cause of action arose or be forever barred.

These Terms of Service are personal to you and you may not assign these Terms of Service, or your rights or obligations hereunder, to any third party, without our consent. Any attempted assignment without such consent is void. Any provision of these Terms of Service (including all other incorporated terms) that is intended by its terms to survive termination will survive


Privacy Policy

At LM2 Research, Inc. (“RealtyHop”, or “we,” “us,” or “our”), provider of the realtyhop.com website (the “Site”), we respect the importance of your privacy, and we are committed to taking steps to ensure that your personal information is kept strictly confidential. We believe that you should know what information about you is collected when you use the Site, including our services through the Site, as well as how that information is used, maintained and, in some cases, shared. Therefore, we have created this Privacy Policy to set forth our privacy practices and policies.

BY USING OR ACCESSING THE SITE IN ANY WAY, OR BY TRANSMITTING INFORMATION TO US BY EMAIL OR OTHER ELECTRONIC MEANS, YOU ASSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE OR OTHERWISE ENGAGE IN THESE ACTIVITIES.

INFORMATION COLLECTION, USE AND SHARING

When you register with the Site we collect certain personally-identifiable information from you, which we use and provide to others as follows:

Buyers

– Contact Information: If you fill out a profile with the Site, we collect basic contact information about you (including your name, telephone number and e-mail address). We may provide your full contact information to parties with whom you have contacted via RealtyHop, or to other parties with whom we conduct business.

– Evaluation and Feedback: If you provide us with your own comments about our services or the services of other users of the site, we may use your comments in our marketing and promotional materials and/or on the Site.

Agents/Sellers

– Contact Information: We collect from agents and sellers basic contact information (including your name, company name, telephone number and e-mail address). We will not provide your contact information to other users. However, buyers and other users to the site will be able to see your information as part of your public profile on the Site and in connection with listings you post on the Site.

– Listings: Any listings and related information you upload to the Site will be viewable by buyers and other visitors to the site.

– Evaluation and Feedback: If you provide us with your own comments about our services or that of other users, we may use your comments in our marketing and promotional materials and/or on the Site.

Personal information collected from government agencies: We recognize that publishing public information about real property necessarily involves the publication of information about people. The information provided on this site may be subject to the Freedom of Information Act, the corollary state laws, and the First Amendment.

As a courtesy, we generally permit limited suppression of personal information for homeowners with regard to their primary residence only. If you wish to have your personal information redacted from this website, contact us. You will need to provide documented proof that you are the person in question and that you live at the residence, and we will take steps to remove references to your information on the site. As our site is updated regularly, we cannot guarantee that any such changes will be permanent, and you may wish to check the website periodically. We are also unable to guarantee the speed with which search engines (e.g., Google) update their search results to reflect any redactions made by RealtyHop.

INFORMATION SHARING AND DISCLOSURE

In addition to the sharing and disclosure of information described above, we may also share information about you as follows:

– Service Providers: RealtyHop uses Service Providers to perform certain of the technical processing, administration and support of the Site and services. Such Service Providers generally are permitted to use and disclose your personally identifiable information only as provided in this Privacy Policy. However, with respect to certain services, some Service Providers may have their own privacy policies that will apply to their use or disclosure of your information obtained through those services. You will be notified of any other privacy policies or terms when you sign up for these services, and you may decline to receive any such service if you do not agree with those other terms.

– Others: RealtyHop and its Service Providers reserve the right to disclose information about you, including personally-identifiable information, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of RealtyHop, its providers, suppliers and licensors or other clients or third parties; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of RealtyHop, its providers, suppliers and licensors or other clients or third parties.

LOG FILES

As is true of most websites, RealtyHop and our Service Providers gather certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP) information, referring/exit pages, operating system information, date/time stamps, and clickstream data. We and our Service Providers use this information, which does not identify individual users, to analyze trends, to administer the site and services, to track users’ movements around the site and services, and to gather demographic information about our user base in aggregate. We do not link this automatically-collected data to personally identifiable information. We use one or more third-party tracking services that may use cookies to track non-personally identifiable information about visitors to our site in the aggregate for marketing research purposes.

LINKS TO OTHER SITES

The Site contains links to third party sites that are not owned or controlled by us. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected, retained and accessed by the Site, including services available through the Site. In addition, certain Service Providers may have their own privacy policies that will apply to certain services, as described above.

BUSINESS TRANSITION

In the event that RealtyHop goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified of any such change in ownership or control of your personal information. This Privacy Policy will become binding upon the new owner of the information until amended.

CONSENT TO TRANSFER AND PROCESSING

Personal information collected through the Site and/or its services may be stored and processed in the United States or in any other country in which RealtyHop or its providers (or its or their affiliates or providers) maintain facilities. By using the Site and/or its services, you consent to any such transfer and processing of information outside of your country.

CHILDREN’S PRIVACY

If you are under the age of 13, please do not use or access the Site or services in any way. We will not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have collected any personal information from children under 13, we will promptly delete such information from our databases.

TERMS OF SERVICE

Your use of the Site and its services is governed by our then-current Terms of Service for Buyers or Terms of Services for Agents/Sellers, as applicable.

CHANGES TO THIS POLICY

RealtyHop may update this Privacy Policy from time to time, and when we do, we will also revise the “last updated” date at the top of this Privacy Policy. If we consider any change to this Privacy Policy to be material, we will place a prominent notice on the Site or we may notify you directly by e-mail, at our discretion. Changes are effective upon posting to the Site, unless we say otherwise in our notice, so please check this site often for changes.

UPDATING YOUR INFORMATION; QUESTIONS

You may view or edit your personal information online by accessing your account for the Site at www.realtyhop.com, using your user name and password for the Site. Please feel free to contact us at [email protected], to assist in updating your personal information or if you have any questions regarding this Privacy Policy.


Claims regarding copyright infringement

Pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512), RealtyHop has implemented procedures for receiving written notification of claimed infringements. RealtyHop has also designated an agent to receive notices of claimed copyright infringement.

Please note the following about RealtyHop and the services we provide:

If you believe in good faith that your copyright has been infringed, provide a written communication which contains:

Please submit your notice to RealtyHop Corporation’s Copyright Agent at the address:

RealtyHop.com
ATTN: Copyright Infringement
335 Madison Avenue, 4th Floor (GCT)
New York, NY 10017

Or by email to: [email protected].